Large Chicagoland Home Care organization is searching for a talented RN Supervisor to join their team. The client specializes in caring for dementia and Alzheimer patients. They assist seniors living in their homes and in senior living communities.
The Supervisor manages a team of Caregiver's and CNA's. They are fully responsible for overseeing the client care and relationships of assigned cases. This encompasses the coordination of scheduling, performing supervisory visits, creation and maintenance of care plans and matching of caregivers with clients. They will also provide field staff with the tools and training necessary in ensuring our clients receive a superior level of care and attention. Additionally, the Supervisor is responsible for:
Responsibilities / Activities
Provide excellent service to both Clients and Caregivers to ensure the highest level of satisfaction in services provided and promote employee retention objectives
Act as liaison between the department, Client Services and Client Point of Contact and Caregivers to effectively identify, communicate and elevate concerns which promote the safety, care goals and well-being of each Client
Effectively and efficiently manage changing priorities to ensure all Clients receive excellent care for all scheduled shifts as required by Client
Staff all unassigned shifts matching Caregiver skill level and ability to current Client requirements while maintaining continuity of care practices and communicate all changes in schedule and/or assigned staff in a timely manner to designated Point of Contact for Client
Thoroughly and accurately document all changes, status updates, concerns and other pertinent information in the Client profile and update the plan of care when appropriate
Conduct supervisory visits at least once every 60 days, ensure the accuracy of information recorded, monitor adherence to care plans, evaluate effectiveness and client progress in a timely manner and facilitate changes as needed
Identify training opportunities, provide on-going guidance and support as well as communicate directives and expectations to field staff as the result of evaluation, reporting and analysis based on departmental objectives
Provide hands on training for Caregivers in the home when needed
Follow up on reported performance and attendance issues by delivering the appropriate level of disciplinary action for field staff
Facilitate and attend meetings, interviews and introductions between Clients, Caregivers, families, payers and community resources
Assist with the assessment and implementation of the Total Life Connections (TLC) Program
Fill in with Clients in emergency situations as needed
Complete an investigation log for incidents relating to falls, abuse, neglect, theft, safety, etc. and notify Director of Quality Care immediately upon report
Coordinate with HR for all recruiting needs in relation to current staffing needs for active cases
Ensure all shifts are scheduled correctly, inclusive of Caregiver pay rate, Client bill rate and include a shift note to clarify and document exceptions for payroll edits weekly to prepare data for payroll processing and communicate all changes to the Accounting Supervisor
When staffing an unassigned shift, analyze bill rate vs pay rate to determine and maintain profitability
Follow Worker’s Compensation protocol every time an employee injury is reported which occurred in the workplace. Take detailed report from employee and complete the IL-45. Refer injured employee to call specified nurse triage hotline. Immediately report injury to Human Resource Manager
Ensure direct reports remain in compliance with state mandated annual training and conduct required annual performance evaluations
Conduct weekly Client calls as well as introductory calls to new Clients before and after the first shift scheduled to maintain healthy Client service and satisfaction
Meet with Director weekly to discuss challenges, review departmental analysis
Assist with ensuring all incoming calls are answered promptly and professionally and deliver the best customer service to all external and internal customers
When assigning a Caregiver for their first shift with a Client, including a fill in shift, thoroughly review the Care Plan with the Caregiver and communicate expectations, schedule and pay rate clearly and concisely and follow with a written confirmation via email and/or text
Participate in on call rotation as well as new hire training and onboarding orientation
Enforce Continuity of Care Policy by following deactivation process for absences exceeding fourteen (14) days
Complete Client deactivations prior to the last day of the month
Treat all clients and employees with professionalism and respect
1-3 years nursing experience required.
2+ years of patient care experience required.
SmartHire, Inc. offers Contingency Search, Retained Search, Recruitment Process Outsourcing (RPO) and Hourly recruiting.
SmartHire focuses in Biotechnology, Legal, Healthcare, Human Resources, Communications/Public Relations, Information Technology, Finance & Accounting, Marketing and Sales.