Home Care Quality Care Supervisor

Location: Niles, IL
Date Posted: 07-30-2018

A growing home care organization is searching for a talented Home Care Quality Care Supervisor to join their team.  The client specializes in caring for dementia and Alzheimer patients.   They assist seniors living in their homes and in senior living communities.   

The Supervisor manages a team of Caregiver's and CNA's.  They are fully responsible for overseeing the client care and relationships of assigned cases. This encompasses the coordination of scheduling, performing supervisory visits, creation and maintenance of care plans and matching of caregivers with clients.  They will also provide field staff with the tools and training necessary in ensuring our clients receive a superior level of care and attention. Additionally, the Supervisor is responsible for: 

Responsibilities / Activities

  • Provide excellent service to both Clients and Caregivers to ensure the highest level of satisfaction in services provided and promote employee retention objectives
  • Act as liaison between the department, Client Services and Client Point of Contact and Caregivers to effectively identify, communicate and elevate concerns which promote the safety, care goals and well-being of each Client
  • Effectively and efficiently manage changing priorities to ensure all Clients receive excellent care for all scheduled shifts as required by Client
  • Staff all unassigned shifts matching Caregiver skill level and ability to current Client requirements while maintaining continuity of care practices and communicate all changes in schedule and/or assigned staff in a timely manner to designated Point of Contact for Client
  • Thoroughly and accurately document all changes, status updates, concerns and other pertinent information in the Client profile and update the plan of care when appropriate
  • Conduct supervisory visits at least once every 60 days, ensure the accuracy of information recorded, monitor adherence to care plans, evaluate effectiveness and client progress in a timely manner and facilitate changes as needed
  • Identify training opportunities, provide on-going guidance and support as well as communicate directives and expectations to field staff as the result of evaluation, reporting and analysis based on departmental objectives
  • Provide hands on training for Caregivers in the home when needed
  • Follow up on reported performance and attendance issues by delivering the appropriate level of disciplinary action for field staff
  • Facilitate and attend meetings, interviews and introductions between Clients, Caregivers, families, payers and community resources
  • Assist with the assessment and implementation of the Total Life Connections (TLC) Program
  • Fill in with Clients in emergency situations as needed
  • Complete an investigation log for incidents relating to falls, abuse, neglect, theft, safety, etc. and notify Director of Quality Care immediately upon report
  • Coordinate with HR for all recruiting needs in relation to current staffing needs for active cases
  • Ensure all shifts are scheduled correctly, inclusive of Caregiver pay rate, Client bill rate and include a shift note to clarify and document exceptions for payroll edits weekly to prepare data for payroll processing and communicate all changes to the Accounting Supervisor
  • When staffing an unassigned shift, analyze bill rate vs pay rate to determine and maintain profitability
  • Follow Worker’s Compensation protocol every time an employee injury is reported which occurred in the workplace. Take detailed report from employee and complete the IL-45. Refer injured employee to call specified nurse triage hotline. Immediately report injury to Human Resource Manager
  • Ensure direct reports remain in compliance with state mandated annual training and conduct required annual performance evaluations
  • Conduct weekly Client calls as well as introductory calls to new Clients before and after the first shift scheduled to maintain healthy Client service and satisfaction
  • Meet with Director weekly to discuss challenges, review departmental analysis
  • Assist with ensuring all incoming calls are answered promptly and professionally and deliver the best customer service to all external and internal customers
  • When assigning a Caregiver for their first shift with a Client, including a fill in shift, thoroughly review the Care Plan with the Caregiver and communicate expectations, schedule and pay rate clearly and concisely and follow with a written confirmation via email and/or text
  • Participate in on call rotation as well as new hire training and onboarding orientation
  • Enforce Continuity of Care Policy by following deactivation process for absences exceeding fourteen (14) days
  • Complete Client deactivations prior to the last day of the month
  • Treat all clients and employees with professionalism and respect

 
Requirements: 
1+ years in a home health, home care, or senior living supervisory role.  
Previous experience as a caregiver or CNA.  

or
this job portal is powered by CATS